Answers to some frequently asked questions.

These questions should help you understand the various changes we have made due to Covid-19.

We are now able to provide outdoor dining at the front and the rear of the building. Please use see our new Menu for Eat-out and Takeaway food and drink.

What should I do if I have Covid-19 symptoms?

If you are displaying any Covid-19 symptoms, are self-isolating or have been told by NHS Test and Trace service that you’ve been in contact with a person who has coronavirus (COVID-19), please do not come to the shop for whatever reason.

You should follow the advice from the NHS website – https://www.nhs.uk/conditions/coronavirus-covid-19/

Will we still order at the counter?

Takeaway is ordered at the counter or by phone. Only 1 person is allowed in the shop at any one time.
If you would like to eat outside in one of our dining areas, ordering is taken at the table.
We have limited tables outside and so this is subject to availability.

What are the new rules for Al Fresco Dining?

  • Customers must order, eat and drink while seated at a table
  • You must follow either the rule of six, or be in a group of any size with no more than two households present
  • Every customer aged 16 and over will have to check in to NHS test and trace, or give contact details to staff *
  • When not seated – for example being shown to a table, or going to the toilet – customers should wear face masks (unless exempt) and observe social distancing
  • Social distancing will still be in place
  • Plastic screens at the till will still be in place
  • Contactless payments are encouraged
  • Payment should be taken at tables outdoors

* This requirement for contact details does not apply where services are taken off site immediately.

 

Will buggies and pushchairs be allowed?

Buggies or pushchairs are not allowed in the shop at the moment.

Can I catch COVID-19 from food?

COVID-19 is a respiratory illness and is known to transmit from person to person, or from the droplets that are generated when an infected person sneezes, coughs or talks.
At the time of writing in early June, World Health Organisation experts say that it is highly unlikely that people can contract COVID-19 from food or food packaging.
As a matter of good hygiene practice our staff wash their hands often with soap and water for at least 20 seconds and/or sanitise regularly. This is done as a matter of routine, before and after handling food, serving customers and especially after being in a public place, blowing their nose, coughing, or sneezing.

Will you still be offering takeaway and delivery?

Takeaway collection is still available. Takeaway orders can be requested in person at the shop or by telephone.

Due to staff limitations, delivery will not be available when outside dining commences.

What if customers can only pay with cash?

We would encourage and prefer payment by card, however in the event of cash only be available, we will provide a plate for the customer to place cash and receive change at the counter. Customers will need to sanitise their hands after receiving change.

Will I still have to Check in?

Our QR code for Test and Trace is already on display in the front windows. The law has now been changed and before entering, everyone must scan with the NHS COVID-19 app or provide their name and contact details.
If you are not able to scan the QR code, you will be asked to provide your name and contact number – this will take longer and so please be patient with us whilst we do this. You can help to speed up our process by using the QR code.

What will your opening hours be?

The week’s opening hours are always on the Home Page, Menu Page, Book a Table Page and the Contact Page. We are reviewing opening times and as time progresses with outdoor dining and then full opening, we will extend the times.