Some questions you may have now that Ginger Cow has re-opened.

We want to ensure you have an equally pleasant dining experience as you enjoyed before Covid-19 and we will be on hand to guide you through the various changes.

You can use our new table booking system that allows us to more easily space out tables and people to ensure your safety whilst you eat with us. Don’t forget we are also open Sundays now.

What should I do if I have Covid-19 symptoms?

If you are displaying any Covid-19 symptoms, please do not come to the restaurant. You should follow the advice from the NHS using this link – https://www.nhs.uk/conditions/coronavirus-covid-19/

What will your opening hours be?

They will initially be Wed to Sat, 10am – 3pm, Sunday 10am – 2pm and will review these as time progresses and we understand more about usage patterns. We’re hoping to include Sunday opening as a standard for the future.

Food orders will stop 1 hour before closing.

Will we need to book a table in advance?

Inside the restaurant you should book a table for dining inside the restaurant with us. To keep you and ourselves safe, we only have limited tables inside and booking allows us to more easily space out tables and people to ensure your safety whilst you eat with us. Outside seating is available on a first come, first served basis.

What is the opening day promotion?

To celebrate with us, the first 10 restaurant bookings we receive will each get a 15% discount voucher off their next meal.

Terms
The offer is for restaurant diners only who have a confirmed table booking and visit the restaurant on Saturday 4th July for  food and drink.
Only 1 voucher is available per booking.
The voucher can be used anytime after Saturday 4th July.
Vouchers can be used to obtain 15% discount up to a maximum of 4 people.

Will we still order at the counter?

We will only accept Takeaway orders at the counter. All restaurant orders are from the table only to avoid congestion in the counter area.
Takeaway orders can be requested at specific time slots using the Hopt phone app.
Our new electronic ordering system allows you to order from your table rather than the counter and so this avoids you having to wait in a confined area.
Your order is paid for at the table and we receive your order on our existing Epos system.

How will you maintain social distancing in the restaurant?

Our signage will mention 2 metre separation and you should aim to achieve this where possible. In line with the Government guidelines on 23rd June, if it is not possible to achieve 2m separation, then you should aim to keep a social distance of ‘one metre plus’ meaning people should remain one metre apart, whilst taking mitigations to reduce the risk of transmission. Such mitigations and those that we are undertaking are:

  • Avoiding face-to-face seating in table layouts
  • Reducing the number of people in enclosed spaces
  • Improving ventilation
  • Using protective screens
  • Providing hand sanitiser

Will buggys and pushchairs be allowed?

We have minimal tables in the restaurant and sorry but we just can’t accommodate buggys or pushchairs at the moment. All children must stay at their tables and not run around the restaurant. This is to keep all of us safe.

Can I catch COVID-19 from food?

COVID-19 is a respiratory illness and is known to transmit from person to person, or from the droplets that are generated when an infected person sneezes, coughs or talks.
At the time of writing in early June, World Health Organisation experts say that it is highly unlikely that people can contract COVID-19 from food or food packaging.
As a matter of good hygiene practice our staff wash their hands often with soap and water for at least 20 seconds and/or sanitise regularly. This is done as a matter of routine, before and after handling food, serving customers and especially after being in a public place, blowing their nose, coughing, or sneezing.

Will you still be offering takeaway and delivery?

Only Takeaway collection at the moment until we review it again once we’ve opened. Takeaway orders can by requested using the phone app.

Will you still offer Afternoon Teas on a Sunday?

Yes, we will still be offering this Sunday delivery service, although on Sunday 5th July the service is not available. Orders can still be placed using the website although we may have to limit the numbers once we are open. We will shortly be introducing Afternoon Tea Gift Vouchers.

What is the new system for ordering from the table?

Our contactless dining system will allow you to see the menu and pay for food and drink without leaving your table. The menu is very similar however there are differences, for instance drinks are now ordered separately for your breakfasts, and milkshakes and smoothies are all under the Cold Drinks category.

What if customers don't have or use technology?

Customers not able to use technology will need to phone for a booking or takeaway order.

We will provide a no touch menu for those customers who do not have technology. These customers can pay at the table using our handheld card machine.

We would encourage and prefer payment by card, however in the event of cash only be available, we will provide a tray for the customer to place cash and receive change.

We have a one-way system in place and so returning to the counter from your table will not be possible.

What if customers can only pay with cash?

We would encourage and prefer payment by card, however in the event of cash only be available, we will provide a tray for the customer to place cash and receive change.

We have a one-way system in place and so returning to the counter from your table will not be possible.

Will I have to give you my contact details on entry?

In light of the Government guidelines on 23rd June we will be automatically capture contact details using the Hopt contactless dining system when you make payment. We will be able to provide these details on request to NHS Test and Trace.
In the event of other payment methods, you will be asked to provide the name and contact number from 1 person in your party from which we will then transfer to our in-house loyalty system.