Answers to some frequently asked questions.

These questions should help you understand the various changes we have made due to Covid-19.

Please use our new Lockdown 3.0 Takeaway Menu to order your food and drink.

What should I do if I have Covid-19 symptoms?

If you are displaying any Covid-19 symptoms, are self-isolating or have been told by NHS Test and Trace service that you’ve been in contact with a person who has coronavirus (COVID-19), please do not come to the shop for whatever reason.

You should follow the advice from the NHS website – https://www.nhs.uk/conditions/coronavirus-covid-19/

Will we still order at the counter?

Takeaway is ordered at the counter or by phone. Only 1 person is allowed in the shop at any one time.

Do you have an approved QR Code?

Yes – the new Government QR code to be used with the NHS Covid 19 App is already on display in the front windows – please scan before you enter the shop.

Will buggies and pushchairs be allowed?

Buggies or pushchairs are not allowed in the shop under Lockdown 2.0.

Can I catch COVID-19 from food?

COVID-19 is a respiratory illness and is known to transmit from person to person, or from the droplets that are generated when an infected person sneezes, coughs or talks.
At the time of writing in early June, World Health Organisation experts say that it is highly unlikely that people can contract COVID-19 from food or food packaging.
As a matter of good hygiene practice our staff wash their hands often with soap and water for at least 20 seconds and/or sanitise regularly. This is done as a matter of routine, before and after handling food, serving customers and especially after being in a public place, blowing their nose, coughing, or sneezing.

Will you still be offering takeaway and delivery?

Takeaway collection and delivery are still avalable. Takeaway orders can be requested in person at the shop or preferably by telephone.

What if customers can only pay with cash?

We would encourage and prefer payment by card, however in the event of cash only be available, we will provide a plate for the customer to place cash and receive change at the counter. Customers will need to sanitise their hands after receiving change.

Will I have to give you my contact details on entry?

Our QR code is already on display in the front windows. You should scan the code before you enter the shop.
If you are not able to scan the QR code, you will be asked to provide your name and contact number – this will take longer and so please be patient with us whilst we do this. You can help to speed up our process by using the QR code.

What will your Lockdown 2.0 Takeaway opening hours be?

The week’s opening hours are always on the Home Page, Book a Table Page and the Contact Page. We are reviewing these as time progresses and we begin to understand new usage patterns. With Lockdown 2.0 there may be days we need to close however the days affected will always shown in the week’s opening times.

We will continue with Takeaway Collection and Delivery whilst our restaurant has to stay closed.